Shipping policy

Shipping Policy
Last updated: 1 October 2026

We are committed to delivering your orders as quickly as possible and with the utmost care. Below you will find all the details regarding our shipping methods, delivery times and costs.

1. ORDER PROCESSING TIMES
Order processing:
All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
Shipping notification:
You will receive a second email notification once your order has been shipped.
2. SHIPPING RATES & ESTIMATED DELIVERY TIMES
Orders are shipped using trusted express carriers operating nationally, such as BRT, DHL, GLS.
🇮🇹 Standard Shipping in Italy
Standard delivery (INPOST):
3–5 business days from the shipping date, with delivery to an INPOST pick-up point.
Shipping cost: €4.49
Free shipping: On orders over €69.90 with INPOST pick-up point delivery.
Express delivery (BRT):
1–3 business days from the shipping date, with home delivery.
Islands & Remote Areas:
For Sardinia, Sicily and smaller islands, delivery may take an additional 1–2 business days.
🇪🇺 EU Shipping
Delivery time: 3–5 business days from the shipping date.
Shipping cost: €8.99
Free shipping: On orders over €79.90.
🇬🇧 United Kingdom Shipping
Delivery time: 5–8 business days.
Shipping cost: €12.99.

3. SHIPMENT TRACKING
Tracking number:
Once your order has been shipped, we will send you an email containing your tracking number.
Tracking your order:
You can use the tracking number directly on the carrier's website to check the status of your delivery in real time.
The tracking number usually becomes active within 24 hours of shipment.

4. CUSTOMS & IMPORT DUTIES
For International Shipments
Customs charges:
If you choose to ship outside the European Union, your order may be subject to customs duties and import taxes once the package reaches the destination country.
Responsibility:
Starlite Éclat is not responsible for these additional charges, which remain the responsibility of the customer.

5. DAMAGED OR LOST PACKAGES
Check upon delivery:
When your order arrives, we recommend checking the condition of the package carefully.
If the packaging appears visibly damaged, please sign the courier's delivery receipt with the statement:
"Accepted subject to inspection."
This helps protect your rights in case the contents have been damaged during transit.
Customer support:
If your order arrives damaged or you do not receive your package within the expected delivery time, please contact us immediately at:
support@starliteclat.com
Please include your order number so that we can assist you as quickly as possible.

6. CONTACT US 💌
If you have any questions or concerns regarding the shipping of your order, please contact us at:
Email: support@starliteclat.com