FAQ

✨ Frequently Asked Questions

1. ✨ What materials are your jewellery made from?

Our pieces are crafted in 925 sterling silver and 18K gold-plated finishes, selected for their delicate beauty and everyday wearability. Each product page includes the specific material and finish details for that piece. 💎

2. 💖 Are your pieces suitable for everyday wear?

Yes! Our jewelry is designed to be worn and enjoyed. To keep your piece looking its best, we recommend avoiding prolonged contact with water, perfume, lotions, and harsh chemicals.

3. ✨ Will the jewellery tarnish?

Like most fine fashion jewellery, exposure to moisture, perfume, sweat, and chemicals can affect its appearance over time. Proper care and storage will help preserve its shine. 🌙

4. 🫧 How should I care for my Starlit Éclat jewellery?

Keep your jewellery dry and store it in a clean, dry place when not wearing it. Gently wipe it with a soft jewellery cloth after use and avoid direct contact with perfume, cosmetics, and cleaning products. To have the specific care for each jewellery piece, check the description of your desired jewellery

5. 📦 How long does shipping take?

Orders are carefully prepared and shipped within 1-2 business days. Shipping times vary depending on your destination. You’ll receive tracking information once your order has been dispatched. 💌

6. 🔍 Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with your tracking information. 📧 You can also check the tracking information of your parcel on our website.

7. 🛍️ Can I change or cancel my order?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. Once an order has been shipped, it can no longer be modified.

8. 💕 What is your return policy?

We want you to love your Starlit Éclat piece. If you're not completely satisfied, please refer to our Returns & Refunds policy for eligibility, time limits, and instructions.

9. 💎 What if my jewellery arrives damaged?

Please contact us as soon as possible after receiving your order, ideally with photos of the item and packaging. Our team will be happy to help resolve the issue. 🤍

10. 🎁 Do you offer gift packaging?

Yes! Every Starlit Éclat order is presented with care, making it perfect for gifting or keeping a little sparkle for yourself. ✨

11. 🎀 Can I give Starlit Éclat as a gift?

Absolutely! Our jewelry is designed around little moments of beauty, making it a thoughtful gift for birthdays, anniversaries, celebrations, or simply “just because.” 💝