Returns & Refunds
We want your new jewellery to make you smile. π If something isn't quite what you expected, we're here to help.
β¨ Returns
You have 14 days from the date you receive your order to request a return, where provided for by applicable law.
To be eligible for a return, the product must:
β’ be in the same condition in which you received it;
β’ be unworn and unused;
β’ have any original tags attached;
β’ be in its original packaging, where applicable;
β’ be accompanied by a receipt or proof of purchase.
To request a return, please contact us at:
support@starliteclat.com
Please do not send any product back before receiving confirmation and instructions from our team. Items sent without a prior return request may not be accepted.
If your return is approved, we will provide you with all the necessary return instructions and, where applicable, information regarding the return shipping label.
Unless otherwise required by law, return shipping costs are the responsibility of the customer.
π Blind Boxes
Our Blind Boxes are designed to be a little surprise. β¨
Each Blind Box contains one piece of jewellery selected at random from the collection specified on the product page.
The random selection is an essential part of the Blind Box experience. For this reason, we do not offer exchanges based solely on personal preferences.
We cannot exchange a Blind Box because:
β’ you don't like the design you received;
β’ you were hoping for a different piece of jewellery;
β’ you already own that design;
β’ you wanted a specific style;
β’ you would prefer another piece from the same collection.
By purchasing a Blind Box, you accept the random nature of the product.
π¦ Damaged, Defective or Incorrect Orders
When you receive your order, we recommend carefully checking the package and taking a few photos of the outer packaging before opening it.
If possible, we also recommend photographing the opening of the package and its contents, especially if the packaging shows any signs of damage.
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible at:
support@starliteclat.com
Please include your order number and, if possible, photographs of the package, packaging and product. This will help us assess the issue quickly and find the most appropriate solution.
π« Items That Cannot Be Returned
Certain products may be excluded from the right of withdrawal or return.
In particular, these may include:
β’ personalised or made-to-order products;
β’ products that, for health or hygiene reasons, cannot be returned after being opened, where provided for by applicable law;
β’ other products for which the law provides specific exceptions to the right of withdrawal.
If you have any questions about a specific product, please contact us before requesting a return.
π Exchanges
We do not offer voluntary exchanges based solely on personal preferences.
If you would like a different product, the easiest option is to place a new order and, where eligible, return the original product in accordance with our return policy.
For Blind Boxes, it is not possible to request a specific design as a replacement for the one received.
Of course, this policy does not limit your rights in the event of a defective, damaged or non-conforming product.
πβ¨ International Orders: For international shipments, any customs duties, import taxes, or additional fees that may apply are the responsibility of the customer. Thank you for understanding and supporting Starlit Γclat! π
π Refunds
As soon as we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued within 10 business days through the original payment method.
Please note that it may take some additional time for your bank or credit card provider to process the refund and make it visible in your account.
If more than 15 business days have passed since your return was approved, please contact us at:Β support@starliteclat.com
π Need Help?
We're here for you.
For any questions regarding returns, refunds, Blind Boxes or your order, please contact us at:
support@starliteclat.com
We'll do our very best to resolve any issue in the simplest and quickest way possible. β¨